Our Newsletter


Shipping & Return

Privacy & Returns Policy

PLEASE READ BEFORE BUYING!



This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

By buying from us your are agreeing to these terms:



You must be 100% sure that the item match your requirements, if you are unsure in any way at all, please contact us to confirm the details BEFORE purchasing.

Please note we can not accept responsibility for items which may get lost or damaged in the post.  Items will be carefully packaged and posted by royal mail recorded post, which will require a signature upon receipt. 

Any items that need to be returned are the buyers responsibility to pay return costs. Postage prices are not refundable, if correct item sent.

Returns will be considered on a case by case basis. If not as described a full refund is available within 7 days of your receipt.

If you are not satisfied with the original condition of your purchased item, you may return the item within 7 days from order receipt date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. All amber teething necklaces purchased from us are warranted for 30 days against any manufacturer's defects from when you received your order. If a jewelry item fails within that period of time, we will either repair or replace the item. Warranty excludes all damage caused by abuse or normal wear. Replacements and refunds are not available after 30 days.


You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (4 to 7 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We welcome International customers from any country in the world!

Mostly we have customers from USA, Canada, United Kingdom and other European countries, Australia and New Zealand. Customers from other countries and territories are also welcome!!!


The usual order processing time is 1 to 3 business days** (not including weekends and public holidays) from the date the order is placed. (**During September - March period, order processing time may be longer due to increased demand).

Delivery

Delivery time

Delivery fee

Comment

Safe registered A   class airmail

Standard delivery time for most of the shipments is 3-9 business days (May be longer depending on the destination, local customs clearance or around major public holidays). We reserve up to 14 business days for delivery. (not including weekends and public holidays).

FIXED £2.99 (Great Britain Pound) for all destinations worldwide.

Each package is registered with the unique International airmail ID. Online tracking information is available in some countries (if supported "Track and Trace" system). Beware that sometimes there is a delay before the tracking number is registered with the carrier.